FAQs

By default, the last used shipping address will be saved into to your account when you first made a purchase. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to.

Yes, simply phone our number 604-242-1926 and one of our sales representatives will take care of your request(s).

We currently accept Visa, MasterCard, American Express, Discover, Debit and e-transfers (in Canada). For further questions, email “info@ndspackaging.com"

In the event of lost mail, we will try to locate the package through Canada Post and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

Contact our sales team at “info@ndspackaging.com” or call us at 604-242-1926 to discuss your questions and concerns. Note that custom orders take more time to ship as they need to be created to your demands.

If you run a business, shop or service that requires a lot of product, then please contact our team at “sales@ndspackaging.com” or give us a call at 604-242-1926 so we can help you.

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If a product is damaged or malfunctioning, the store can call / email our customer service department. We will assess the necessary steps to take. In most cases, NDS Packaging will arrange to have the item picked up by our courier from the retailer and a replacement item will be shipped out same day as the call / email is received. Delivery of any damaged cartons on a shipment should be refused. If this occurs, contact the customer service rep immediately and inform them of the delivery refusal.

If a product is damaged or malfunctioning, the store can call / email our customer service department. We will assess the necessary steps to take. In most cases, National Dispensary Supplies will arrange to have the item picked up by our courier from the retailer and a replacement item will be shipped out same day as the call / email is received. Delivery of any damaged cartons on a shipment should be refused. If this occurs, contact the customer service rep immediately and inform them of the delivery refusal.

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Yes, you can visit our current location in Richmond at:

5108 - 13562 Maycrest Way
Richmond, British Columbia
V6V 2J7

Working days/hours:

Monday - Friday / 09:00AM - 05:00PM

Items are shipped on the same day of receipt of order if received before 2:00pm EST. Providing stock is available. Delivery varies between 1-9 days, depending on your location. All orders are shipped from NDS Packaging’s warehouse in Richmond. The approximate shipping schedule is as follows:

Newfoundland	3-5 Days
New Brunswick	3-5 Days
Nova Scotia	3-5 Days
Prince Edward Island	4-6 Days
Quebec	1-5 Days
Ontario	3-5 Days
Manitoba	3-5 Days
Saskatchewan	3-5 Days
Alberta	3-5 Days
British Columbia	1-3 Days
Yukon	7-9 Days
Northwest Territories	7-9 Days